Remote Connectivity: Enhancing Customer Support for Automation #
LEADER Automation is committed to delivering advanced customer support through innovative remote service systems. By leveraging a dedicated remote server infrastructure, our team can access real-time status and diagnostic information for client machines via secure account login. This capability allows us to promptly identify and address issues, minimizing downtime and ensuring operational continuity.
Real-Time Global Solutions #
Our remote desktop monitoring enables us to resolve challenges faced by international clients efficiently and in real time. This approach streamlines customer service, reducing wait times and ensuring that support is both responsive and effective. In Taiwan, our system is designed to provide solutions within 24 hours, with the option for direct on-site resolution when necessary.
Commitment to Quality: The 8D Problem Solving Method #
We have embedded the 8D (Eight Disciplines) problem-solving methodology into our team processes. This structured, team-oriented approach focuses on identifying root causes, implementing corrective actions, and establishing permanent solutions. By utilizing 8D Report statistical analysis, we continuously improve product and process quality, ensuring that issues are not only resolved but prevented in the future.
For further information or to reach our support team, please visit our Contact Us page.
LEADER AUTOMATION CO., LTD.
No. 430, Ln. 2, Sec. 3, Zhongshan Rd., Dacun Township, Changhua County 51542, Taiwan (R.O.C.)
Tel: +886-4-8534640, +886-4-8524640, +886-4-8526341
Email: ldauto@ld-auto.com
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